HCMT-545: Health Care Project Management and Innovation

Course Description

This course is designed to introduce a systematic process for planning, organizing and controlling healthcare projects using design thinking and innovation. The course presents a practical methodology for completing projects more quickly with fewer problems. Student work consists of readings, research, class special-topic presentations, group activities, a project management journal, and participation in a real world healthcare project.  Students will be encouraged to apply project-management techniques to solve existing real-world healthcare business problems using design thinking and innovation.

Student Centered Learning Outcomes

The learning objectives for this course are:

Using the individual affective characteristics critical to innovation, integrate the nature and character of typical healthcare projects with the influences and forcing functions acting upon them.

Create a project action plan based upon the end users and their needs, including a defensible explanation of how it is that the users and their needs are known.

Prescribe feedback for ongoing improvement of a healthcare organization’s project management and innovation processes and project plans.

Using concepts of problem framing and definition, reshape problem frames to identify new thinking, redefine the problems and identify innovative opportunity. Recognize and integrate perspectives of clinical, technical and administrative colleagues, project sponsors and stakeholders, suppliers, contractors, regulators, competitors, etc., and remote and differing cultural influences.

Using concepts including nominal group technique, round robin, and creative matrix, generate innovative ideas to support the planning and implementation of a healthcare system project problem, manage requirements and change, applying critical thinking and reasoned decision making to achieve project objectives.

Use prototyping, experimentation, failure and iteration to execute projects and develop innovative new solutions.

Develop and conclude project implementation plans with others, track actuals to plan with particular emphasis on change management, stakeholder management and clinical and financial outcome measures.

Through analysis, writing, diagrammatic form and collaboration, assess and explain all major aspects of project management processes and knowledge areas.

Manage and integrate the processes of planning research, understanding users and needs, problem framing and definition, ideation, concept evolution, implementation, and evaluation to produce innovation in healthcare system project solutions.

Exhibit exemplary communication skills, through written, verbal and diagrammatic representations; and keen awareness of cultural challenges in leading an organization and its constituents through the process of project management and innovation.

Using theory and principles of the process of innovation, develop strategies that result in improved delivery systems, addressing the concepts of evidence-based practice, systems assessment, system interventions, feedback, and managing resistance to system innovation.


Textbook(s) and Technology Requirements

Required TextsCreative Confidence, Unleashing the Creative Potential Within us All, Tom and David Kelley, Crown Business, 2013, ISBN: 978-0-385-34936-9


Reinventing Project Management, the Diamond Approach to Successful Growth and Innovation, Aaron Shenhar & Dov Dvir, Harvard Business School Press, 2007, ISBN: 978-1-59139-800-4

The Fifth Discipline Fieldbook, Strategies and Tools for Building a Learning Organization, Peter Senge, Doubleday, 1994, ISBN: 0-385-47256-2

Case Study: The following case, “Replacement of a Hospital Telecommunications System”, by Laura Synnott, is provided as part of the course material.




The Champlain College Library (Links to an external site.) (Links to an external site.) has a wealth of online books and articles available for your research needs. You can search for books and e-books from the Library Catalog (Links to an external site.). E-books will say “ONLINE” for their status. The library also has access to thousands of online journal articles. These can be found in our databases which are broken up by subject (Links to an external site.) (Links to an external site.). If you are looking for a specific journal title (such as “The Journal of Applied Psychology”) you can search for it under E-journals by title (Links to an external site.).

If you are off campus, you will be required to log in to authenticate that you are a Champlain student. Your log in is the same user name and password that you would use to access my.champlain (Links to an external site.). If you have any questions about research or access to any of these resources, don’t hesitate to contact a Librarian (Links to an external site.) (Links to an external site.). They are available via phone, email, instant message and in person and are happy to assist you with your research. In addition, within Canvas there is a “Library Tools” tab at the top of the page that gives you access to most of these resources.

Writing Center:

The Writing Center at Champlain provides free one-with-one writing support for all members of the Champlain community. Writing Center consultants work with students on a wide range of writing topics, including brainstorming ideas, topics selection, understanding assignments, essay organization and sentence-level revisions. The consultants are also trained to work with the writing you do outside of class as well. For example, the staff is prepared to discuss creative writing projects, cover letters and public writing composed by the students and staff at Champlain.

The CWC is committed to serving online students as well as traditional on-campus students; however, the process of working one-with-one changes a bit when done virtually. Our new Online Writing Center allows Champlain students taking online classes to have a one-with-one conversation with a writing center consultant in real time. The Champlain Writing Center can provide support on all things writing, ranging from topic selection, to organizing an essay to grammatical questions. You can collaborate with the Online Writing Center using your Champlain College provided Google Account. Contact Evan Tetreault, our online writing consultant, at instanthelp24hr@gmail.com to set up a mutually agreeable time to meet for a virtual consultation.

More information is also available by calling the Champlain Writing Center at 802-383-6672.

Website: http://www.champlain.edu/Writing-Center.html (Links to an external site.)


Participation and Attendance

* Participation and Engagement *

Attendance and involvement is measured though your presence and participation in all aspects of the class. Your participation is extremely important to the learning experience for both you and your classmates.

* Class discussion is a vital component to the online class *

Students are expected to complete the reading assignments, and post multiple, in-depth postings /module, reflecting on quotes, excerpts, charts, or questions posted for the semi-weekly discussion topics. Please avoid repetition because the discussions are meant to create a deeper understanding of the material we will cover. Students are encouraged to interact by posting thoughtful responses, asking questions, or clarifying important points from the textbook. Please stay on the subject because the students in our virtual class depend on each other to clarify the core knowledge of this course.

The instructor attends to all discussions posted on the discussion board. However, the instructor expects students to both ask and attempt to answer each other’s questions. If there is a specific need for the instructor’s response, it will be provided but a large part of the rubric which guides evaluation is based on how well students independently integrate the material, develop their thinking, and use creative and critical thinking.

Of the required postings/module, at least one posting will be an assignment that reflects how you incorporate your readings, discussion points, research, and own experience into specific assignments that you will post as a document or link for the class to review. Additional postings will be reflections on the posted material for that module and/or any of the concept maps posted by your classmates. Posting should link across discussion items and posted material; think broadly as well as digging more deeply into the discussion material provided.

Discussions or comments not connected with the weekly topics are welcomed on the Suggestions/Comments discussion board located at the top of the Lessons page. Please note, postings on this discussion board will not count toward your weekly discussion requirements.

Remember: this is an accelerated course. You must schedule your work so that you can complete all required postings for each module by the weekly deadline. Since class participation counts towards the final grade, it is essential for fairness that all students should complete the weekly readings and postings by the assigned deadlines. Please note, this course ends on the Saturday of Week 8.)


Methods of Assessment

Your final grade will be determined based on:

Graded ElementsPercentage
Weekly Discussion Board Entries40%
Class Assignments40%
Class Project Based on Telecommunications Case Study20%
Total 100%
Extra Credit Course Evaluations2%

Project Grades

The Telecommunications Class Project will be graded as follows:

CodeWritten Assignment GuidelinesLow ScoreHigh ScoreVisual & CreativeQuantitative
TTechnical Quality and Presentation
  • Spelling errors
  • Poor punctuation and sentence structure
  • Sloppy presentation
  • Difficult to figure out
  • Solid spelling, sentence structure, and grammar
  • Material is presented in easy-to-read format
  • Good flow and layout
Care and attention to detail. Care to  use color, careful layout, titles etc.Problem and calculations laid
out neatly and in a
logical sequence.
IIntegration of Material
  • Concepts missed
  • Concepts not addressed
  • Material thoroughly integrated and includes outside examples
  • Concepts explained in your own words
Concepts are
covered by virtue
of the material
Calculations and terms used that demonstrate and understanding of the business concepts behind the calculations.
EExpression:Quality and Completeness
  • Sentences are lacking expression
  • Material doesn’t generate any interest on the behalf of the reader
  • Sentences relate to each other with feeling
  • Thoughts are developed and are in logical sequence
Careful thought to
what is included and why. Inclusive of everything that
should be there.
CCreativity & Critical Thinking
  • Reiterates text with no interpretation or self-expression
  • Contains short and hollow explanations (the safe way out)
  • Interprets concepts and finds examples that support or contradict them
  • Demonstrates the ability to take risks



Participation is a key factor to success in an online class. Participation in the discussion forums weighs heavily on the final grade. In order to receive credit you will need to check into the discussions each week. Points lost from prior weeks cannot be “made-up”. Here are some suggestions for successful participation:

  1. Respond to others with questions or comments that provoke elaboration.
  2. Answer questions raised in response to your own postings.
  3. Bring in resources from outside the class materials (website, reading in another class, work experience etc.)
  4. Link the comments of two people in a very explicit way that has not been expressed.
  5. Demonstrate your interest with an active listening question to another.
  6. Build on another’s thinking.
  7. Use the course materials, including quotes from readings, as “evidence” to support your thinking.
  8. Avoid unsupported opinion.

The rubric below will be used for grading Discussion participation.

Discussion Rubric
CriteriaDescriptionMax Points
ParticipationSubmits one initial response by the due date and posts several substantive responses by the close of the discussion. Meaningfully participates on at least four days of the discussion period.20 pts
ApplicationExplicitly explains, applies, and integrates a) concepts from this or other courses, b) outside resources or research, c) life experiences, and/or d) processes used to solve problems.20 pts
CollaborationFosters collaborative learning while a) problem-solving, b) respectfully challenging others, and/or c) expanding thinking through responses and reflection with other learners. Builds on classmate and instructor contributions to further develop the conversation.25 pts
Critical ThinkingClearly articulates a desire to a) reflect, b) explore possibility, c) recognize ambiguity, d) question assumptions, and/or e) search for logical relationships among ideas. Selects, analyzes, and synthesizes relevant information to demonstrate original thinking.25 pts
PresentationDemonstrates attention to APA/MLA style and structure, adheres to rules of grammar and etiquette, and properly cites references to literature and course materials.10 pts
Total Points: 100



Student Resources & Policies

Academic Honesty Policy

Champlain College students are expected to be familiar with and adhere to the College’s policy for Academic Honesty. (Links to an external site.) Academic honesty entails creating original assignments, using your own words, and when using the words and ideas of others, documenting those sources using the method specified in this course. Please consult with your instructor if you are in doubt. Violations of the policy could result in a grade of F on the assignment or in the course as well as dismissal from the College.


Grading Policies

CPS Grading Policy (Links to an external site.)

Grading Scale (Links to an external site.)


Student Resources
Accessibility and Accommodations (Links to an external site.)Champ Support (Links to an external site.)
Bookstore (Links to an external site.)Library Resources (Links to an external site.)
Canvas Support (Links to an external site.)Online Tutoring (Smarthinking) (Links to an external site.)
Career Services (Links to an external site.)Student Accounts (Links to an external site.)


Course summary: