HCMT-560: Leading Health Care Talent

Course Description and Prerequisites

Talent management is the process of attracting and retaining skilled employees and cultivating critical knowledge and skills, recognizing that quality employees drive business success.  Using a strategic perspective, students learn to recognize and develop talents, evaluate performance and influence behavior, using data analysis and innovation to drive organizational success.  Additionally, students focus on the interrelationship between organizational culture and traditional human resources functions.   Other themes include ethical issues, the global workforce and links between social responsibility, culture and business success. Prerequisite:  HCMT-515 Health Care System Design & Innovation

Student-Centered Learning Outcomes

Using fundamental human resource concepts such as job design and description, interviewing techniques, compensation and benefits rules, labor laws, OSHA regulations, create HR policies that result in employee performance optimization and organizational mission success. Integrate the organization’s culture and mission into the talent identification and ongoing management processes. Develop a job description, including the role of the employee, the job’s responsibilities and competencies, and explain the manner with which these elements support the organization’s mission from various stakeholder perspectives. Create an assessment tool to measure how the employee meets job requirements included in the job description. Apply the principles and theories of employee evaluation and tracking systems to the appraisal process. Develop metrics to evaluate the effectiveness of staff plans and implementation. Recognize the reasons employees unionize; recommend topics as they apply to collective bargaining; understand and interpret the articles of contract administration. Explore, through research, best practices for coaching and mentoring employees, including recommendations for members of the global workforce. Analyze the links among social responsibility, employees and culture with business success. Apply a manager’s strategic perspective to decisions about compensation, benefits, labor/employee relations and payroll taking into consideration applicable laws and regulations related to hiring, managing and dismissing employees. Using data analytic methods, analyze and assess changing workforce trends, including international trends where appropriate, to coordinate with organization initiatives and to retain and enhance recruiting strategies. Integrate ethical considerations into decisions affecting an organization’s employees.  

Textbook(s) and Technology Requirements

Required Texts

No textbook required.  

Technology Requirements

Information on the technology in all CCO courses can be found in Technical Requirements for Online Students (Links to an external site.).  

Topic Outline

  • Administrative functions:
  • On-boarding, orientation
  • Policy and procedure;  laws and regulations
  • Union/management relations
  • Mandated reporting
  • Compensation, benefits, wages, incentives
  • HR information and assessment systems
  • Strategically planned compensation programs
  • Identification of drivers of turnover and retention
  • Staff learning and development
  • Health, safety, security of employment environment
  • Cultural diversity and globalization
  • Mediation and resolution
  • Workforce trends and issues:  using analytics to forecast and adopt strategies for workforce analysis
  • Local community workforce development
  • How organizational mission, priorities, and culture generate the need for talent and define its development
  • Developing the strategic HR plan: Aligning HR plans to business goals; identifying HR deliverables to support business success
  • Motivation and work behavior: interaction of the individual, the job and the work environment
  • Developing organizational effectiveness: organizational development and renewal; managing change and fostering innovation
  • Creating a performance management culture: linking performance to organizational goals; achieving a diverse, results-oriented, high-performance workforce; providing on-going coaching & feedback, linking rewards to performance
  • Talent acquisition and retention: strategic selection and retention strategies
  • Motivating employees to high performance; identifying talent and ensuring bench strength through succession planning
  • Managing diverse teams: how diverse teams work; the role of the supervisor; group norms and behaviors; self-directed teams; encouraging employee participation and empowerment
  • Balanced Scorecard: measuring HR effectiveness utilizing data analytics
  • Application of data analytics and critical thinking to create appropriate innovative system designs to support improved access, quality and cost.

Methods of Assessment

  Your final grade will be determined based on:
Graded Elements Percentage
 Discussions  40%
 Assignments  40%
 Course Project  20%
Total   100%
 Extra Credit: IDEA Survey   1%
 

Discussions

Weekly discussions are an integral part of learning at Champlain College and represent a significant portion of a student’s overall grade. In order to be successful, students should:
  1. Post a thorough, well-crafted initial response that fully addresses and develops all aspects of the prompt by the due date.
  2. Engage substantively throughout the discussion period by responding to others with questions or comments that demonstrate interest, build upon the ideas of others, and encourage elaboration.
  3. Apply and integrate concepts from this course as well as from quality resources including journals, websites, readings from another class, relevant work or life experience, etc.
  4. Demonstrate attention to style, structure, grammar, etiquette, and proper citation of references to maintain academic integrity.
Discussion grades are determined using the rubric below. The descriptions show what exemplary work looks like for each aspect of an overall discussion.
Discussion Rubric
Criteria Description Max Points
Application Explicitly and thoroughly explains, applies, and integrates a) concepts from this or other courses, b) outside resources or research, c) life experiences, and/or d) processes used to solve problems. 30 pts
Critical Thinking Clearly articulates a desire to a) reflect, b) explore possibility, c) recognize ambiguity, d) question assumptions, and/or e) search for logical relationships among ideas. Selects, analyzes, and synthesizes relevant information to demonstrate original thinking. 30 pts
Collaboration Fosters collaborative learning while a) problem-solving, b) respectfully challenging others, and/or c) expanding thinking through responses and reflection with other learners throughout the week. Builds on classmate and instructor contributions to deepen the conversation. 30 pts
Presentation Demonstrates attention to APA/MLA style and structure, adheres to rules of grammar and etiquette, and properly cites references to literature and course materials. 10 pts
Total Points: 100
 

Writing Assignment Guidelines

Your paper must be double-spaced with an introduction, a thorough analysis and a conclusion. Your thoughts and ideas must be supported by external research and you must cite supporting evidence from online resources, periodicals or other written resources. A minimum of three sources must be cited and you must include references in APA format at the end of the paper. Your written assignments will be assessed using the following rubric:
Health Care Administration Assignment Rubric
Criteria Description Maximum Points
Appropriate and Relevant Content Submission is articulate and relevant to course learning objectives, and applies those concepts to workplace situations. Submission provides clear evidence from the course readings and lecture information that demonstrates sound interpretation and reasoning. All opinion-based comments relate to the assignment and are fully supported by evidence from the course resources and other research. 50
Innovation and Critical Analysis Submission expands the analysis beyond the scope of presented materials by providing evidence of reflection and insight, and integration of original and practical ideas. Submission provides solutions or positions based on well supported conclusions (i.e. evaluated relative to the issues of the assignment); Submission explores sound ideas in nontraditional ways. Submission recognizes the interrelatedness of stakeholders; Submission includes points that are crucial to the analysis and clearly addresses alternative points of view through integration of various perspectives. 30
Professional Language and Style Submission is free of spelling and grammar errors. Language of submission clearly and effectively communicates ideas. Submission style is consistently professional. APA style is used for references and formatting and contains no errors. 10
Overall Assessment Submission viewed in entirety; overall flow and achievement of learning objectives. 10
Maximum Total Points: 100
 

Student Resources & Policies

Academic Honesty Policy

Champlain College students are expected to be familiar with and adhere to the College’s policy for Academic Honesty. (Links to an external site.) Academic honesty entails creating original assignments, using your own words, and when using the words and ideas of others, documenting those sources using the method specified in this course. Please consult with your instructor if you are in doubt. Violations of the policy could result in a grade of F on the assignment or in the course as well as dismissal from the College.  

Grading Policies

CCO Grading Policy (Links to an external site.) Grading Scale (Links to an external site.)  
Student Resources
Accessibility and Accommodations (Links to an external site.) Champ Support (Links to an external site.)
Bookstore (Links to an external site.) Library Resources (Links to an external site.)
Canvas Support (Links to an external site.) Online Tutoring (Smarthinking) (Links to an external site.)
Career Services (Links to an external site.) Student Accounts (Links to an external site.)
 

Course summary:

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