HCMT 565: Health Care Leadership and Innovative Change

HCMT 565:  Health Care Leadership and Innovative Change

Course Description and Prerequisites

The complexity of today’s health care environment challenges organizations to become adaptive and innovative.  Everyone must find a way to adopt new leadership skills for health care organizational survival.  Students learn to meet this challenge wherever they will exert influence in an organization by developing knowledge and skills to effectively lead change, including communicating with others in the organization, identification of how change is accomplished and impacts people, and affects organizational relationships and ultimately, patient outcomes.

Success in this course depends on the active participation of the students in work-based assignments, innovative learning teams, and class discussions in order to achieve course learning objectives.  Reflections on experience to support learning and growth and course work-based project asks learners to apply concepts from the course to a real situation to create a strong experiential and action learning focus for the course.

Main Topics

Learning, innovation, change, and design thinking in health care organizations

Leadership styles, and personal change

Leading organizational change in health care

Leading the change process; incorporation of the best practice in leadership and innovation to create optimal organizational and systemic outcomes

Assessing the change context and the organization’s readiness for change

Transitional phases in change processes and organizational outcomes

Organizational culture in health care and transformational change

Reframing change and leadership

Using effective communication strategies in change management efforts

Influence of collective and distributed leadership on the success of change

Managing change with an awareness of the impact of diverse values and health care specific outcome requirements


Learning Outcomes

Through the use of discussions, projects, activities and case studies, students will develop the abilities to assess, design, and lead change initiatives within their organization. The competencies achieved will enable them to:

  • Apply concepts of innovation and design thinking to one’s own leadership style and abilities to develop and tune future leadership philosophies and actions.
  • Assess one’s own learning and leadership styles to learn how best to accommodate changes in future leadership roles.
  • Apply concepts of innovation, and design thinking to lead organizational change in a healthcare organization.
  • Assess and design effective change processes, incorporating best leadership and innovation practice that result in expected and measurable results.
  • Apply multiple frameworks of organizational change by integrating them into a comprehensive change assessment in a health care organization.  Include an assessment of the change context and the organization’s readiness for change.
  • Leverage transitional phases in change processes to produce optimal health care organizational outcomes.
  • Use an understanding of organizational culture and transformational change to guide processes that result in desired and effective outcomes.
  • Integrate principles underlying the learning organization model as a basis for innovation and change.
  • Use effective communication strategies in change management efforts.
  • Articulate and anticipate the influence of collective and distributed leadership on the success of change.
  • Manage change with an awareness of the impact of diverse values and optimum patient outcomes.


Textbook(s) and Technology Requirements

The required textbooks can be purchased from the Champlain College bookstore (Links to an external site.).

  • Deep Change: Discovering the Leader Within, Quinn, (1996), Josey-Bass Publisher

ISBN:  978-0-7879-0244-5

  • The Heart of Change: Real-life Stories of how People Change Their Organizations, 2nd ed., Kotter & Cohen, (2012), Harvard Business School Press

ISBN:  978-1-4221-8733-3

  • How To Do A Gemba Walk: A Leader’s Guide, 2nd ed., Bremer, (2016), The Cumberland Group

ISBN:  978-1-5234-5921-6

  • Managing Transitions, Bridges, (2009) 3rd Edition, De Capo Lifelong Books

ISBN: 978-0-7382-1380-4

* There will be additional required and recommended readings


Methods of Assessment:

Discussions:  Weekly discussions are an integral part of learning at Champlain College and represent a significant portion of a student’s overall grade. In order to be successful, students should:

  1. Post a thorough, well-crafted initial response that fully addresses and develops all aspects of the prompt by the due date.
  2. Engage substantively throughout the discussion period by responding to others with questions or comments that demonstrate interest, build upon the ideas of others, and encourage elaboration.
  3. Apply and integrate concepts from this course as well as from quality resources including journals, websites, readings from another class, relevant work or life experience, etc.
  4. Demonstrate attention to style, structure, grammar, etiquette, and proper citation of references to maintain academic integrity.

Discussion grades are determined using the rubric below. The descriptions show what exemplary work looks like for each aspect of an overall discussion.

Discussion Rubric
CriteriaDescriptionMax Points
ApplicationExplicitly and thoroughly explains, applies, and integrates a) concepts from this or other courses, b) outside resources or research, c) life experiences, and/or d) processes used to solve problems.30 pts
Critical ThinkingClearly articulates a desire to a) reflect, b) explore possibility, c) recognize ambiguity, d) question assumptions, and/or e) search for logical relationships among ideas. Selects, analyzes, and synthesizes relevant information to demonstrate original thinking.30 pts
CollaborationFosters collaborative learning while a) problem-solving, b) respectfully challenging others, and/or c) expanding thinking through responses and reflection with other learners throughout the week. Builds on classmate and instructor contributions to deepen the conversation.30 pts
PresentationDemonstrates attention to APA/MLA style and structure, adheres to rules of grammar and etiquette, and properly cites references to literature and course materials.10 pts
Total Points: 100


Written Assignments:  Students will be provided with assignments that exhibit an understanding of the concepts, theories, and processes to which they are exposed.  This may include, but is not limited to:

  • Case study analysis using the frameworks of best practices, emerging research and relevant personal experiences
  • Conceptual analysis
  • Self-reflections and/or examinations based upon current and emerging health care administration issues

Your written assignments will be assessed using the following rubric:

Health Care Administration Assignment Rubric
CriteriaDescriptionMaximum Points
Appropriate and Relevant ContentSubmission is articulate and relevant to course learning objectives, and applies those concepts to workplace situations. Submission provides clear evidence from the course readings and lecture information that demonstrates sound interpretation and reasoning. All opinion-based comments relate to the assignment and are fully supported by evidence from the course resources and other research.50
Innovation and Critical AnalysisSubmission expands the analysis beyond the scope of presented materials by providing evidence of reflection and insight, and integration of original and practical ideas. Submission provides solutions or positions based on well supported conclusions (i.e. evaluated relative to the issues of the assignment); Submission explores sound ideas in nontraditional ways. Submission recognizes the interrelatedness of stakeholders; Submission includes points that are crucial to the analysis and clearly addresses alternative points of view through integration of various perspectives.30
Professional Language and StyleSubmission is free of spelling and grammar errors. Language of submission clearly and effectively communicates ideas. Submission style is consistently professional. APA style is used for references and formatting and contains no errors.10
Overall AssessmentSubmission viewed in entirety; overall flow and achievement of learning objectives.10
Maximum Total Points: 100


Course Project:  A course project, to be delivered in stages, will provide an opportunity to apply the concepts of the course to further evolve the initial, innovative, and focused area of the health care delivery system that was developed in the first program courses and further refined in subsequent courses.  Other system elements related to health care leadership and organizational change management are explored and refined, and will be added, or used to modify the ongoing project that was designed in the introductory course and refined throughout the program.  Such a plan clearly exhibits a student’s grasp of the components and interrelationships of the healthcare system and is a continued use of design thinking and innovative change management concepts in the context of leadership and change management.  Integral to this system development will be the incorporation of data analytic methods to be more deeply developed as the system design evolves.

There are no quizzes or tests in this course.  Students are graded on written assignments, deliverables, participation in their assigned team, and class discussions.

Breakdown of course grade by components (please refer to your Canvas Assignments for more details):


CategoryAssignments for Each CategoryOverall Grade %
Individual AssignmentsWeek 1 – Reflection on Leadership

LPI Assessment

My Leadership Story

Heart of Change

Peer & Self-Evaluation


Change Project based on Course-to-Course ProjectChange Project Part 1

Change Project Part 2

Change Project Part 3

Team Assignment Meeting ReportTeam Meeting Report #1

Team Meeting Report #2

Team Meeting Report #3

Class DiscussionsAverage of all Weekly Discussion Grades25%
Total 100%
Extra CreditIDEA Survey1%
 Film Assignment1%


Note:  There are 2 opportunities for extra credit listed in your modules and assignments.  These are the IDEA Evaluation, and viewing and submitting the assignment on the film INVICTUS.


Students are expected to participate online several times per week, every week, as explained in the individual assignments. Exceptions must be discussed in advance with the instructor for possible approval of late submissions.


Student Resources & Policies

Academic Honesty Policy

Champlain College students are expected to be familiar with and adhere to the College’s policy for Academic Honesty. (Links to an external site.) Academic honesty entails creating original assignments, using your own words, and when using the words and ideas of others, documenting those sources using the method specified in this course. Please consult with your instructor if you are in doubt. Violations of the policy could result in a grade of F on the assignment or in the course as well as dismissal from the College.


Grading Policies

CCO Grading Policy (Links to an external site.)

Grading Scale (Links to an external site.)


Student Resources
Accessibility and Accommodations (Links to an external site.)Champ Support (Links to an external site.)
Bookstore (Links to an external site.)Library Resources (Links to an external site.)
Canvas Support (Links to an external site.)Online Tutoring (Smarthinking) (Links to an external site.)
Career Services (Links to an external site.)Student Accounts (Links to an external site.)


Course summary: