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MBA 521 MBA521 MBA/521 Week 7 Assignment.docx

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MBA 521 MBA521 MBA/521 Week 7 Assignment.docx

Ashley Cutrer MBA 521 Champlain College 21 June 2020
Week 7: Assignment –Belk: Towards Exceptional Scheduling
What opportunities and challenges stem from the automation of retail labor scheduling?

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MBA 521 MBA521 MBA/521 Week 7 Assignment.docx

Ashley Cutrer MBA 521 Champlain College 21 June 2020
Week 7: Assignment –Belk: Towards Exceptional Scheduling
What opportunities and challenges stem from the automation of retail labor scheduling?
The automation of retail labor scheduling provided opportunities to reduce time and laborspent on nonsales-related tasks, which allowed employees more time to dedicate to customers.
Another opportunity was the capability to “leverage technology to improve aspects of thescheduling and customer service experiences”[ CITATION Ber17 \l 1033 ].
One of the challenges of the automation of retail labor scheduling was significanttechnical challenges. Implementing the Reflexis system posed several bug issues that bothReflexis and Belk tried to resolve in preparation of expanding their program.
Another challengeswas shift rotation for workers, which was “designed to prevent employees from working toomany nights or weekends”[ CITATION Ber17 \l 1033 ].
Is Belk’s implementation of automated labor scheduling software “effective”?
In my opinion, no, Belk’s implementation of automated labor scheduling software is noteffective. The case mentions a number of outstanding issues with the software itself that couldcompromise the system’s integrity and its conclusions specifically with the symmetricalcalculation of schedule effectiveness.
The calculations provided identical results for

MBA 521 MBA521 MBA/521 Week 7 Assignment.docx

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MBA 521 MBA521 MBA/521 Week 7 Assignment.docx

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